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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cindy G.

April 24, 2024

1  out of  5 rating by Cindy G.
"They literally never answer the phone."
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Brian Goodson

March 2, 2024

1  out of  5 rating by Brian Goodson
"Do not bother going with this office. A couple years ago you couldnt get anybody to even pick up the phone. They hired a few people after that time and it was okay for a short period of time. Now theyre right back to where they were. Been calling for two weeks and cant get anybody on the phone."
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Jimmie Durrance

May 16, 2022

1  out of  5 rating by Jimmie Durrance
"Avoid at all cost since the homeowner insurance will not settle or pay for damages or repairs no claims adjuster or anything else .No tree removal had large oak trees damage house and metal building . After many decade Danny Dupree and his office staff did not care just said to call the insurance company during start of covid help after buying the initial insurance policy from his father Duke Dupree no loyalty after two generations or even an offer to help after decades paying for policies and no claim on the property insurance by me gets worse the homeowner policy cancelled me without paying one cent here is the real fraud in insurance by insurance companies. Total unprofessional insurance Agency ."
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Geraldine Leigh

January 27, 2022

3  out of  5 rating by Geraldine Leigh
"This office has been hit with illness and staffing problems from people being out and the remaining staff is overworked. I finally got in touch with Pam today and she said they hired two new people. Pam has helped us for years and she is a top notch agent, but has been overwhelmed with their new circumstances, mainly Covid related. Pam gets a 5. I had been trying to reach them for five days. Multiple phone calls multiple emails. I left a scathing review which I am now modifying, because all of us are in weird circumstances right now. Part of was concerned because they were a top-notch company and I kept wondering if there’s illness or sickness in the family. They have been insuring us for 46 years and this is new. Please encourage everyone you know to get vaccinated and wear an N95 mask, so that we can start having normal services again. Emails are best. Please policy number, phone ad mailing address."
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Mike Silkou

January 7, 2022

1  out of  5 rating by Mike Silkou
"I am a business owner that needs the certificate of insurance sent out to my builders every 6 months upon renewal of the policy. This agency is hard to reach, unless you walk in person if they are opened which is different than posted operating hours. Most of the time they don’t answer the phone, they never call back if you leave a message. They never respond to the emails. The agency used to be a top notch 3 years ago, now they are garbage. Every time past few years I have my contractors put a pay hold on my payables because I can’t get dupree agent send the certificates of insurance unless I knock on their door in person and physically wait until email is sent. I carry workers comp and liability insurance with 2 other agencies and never have to even ask them to send renewals. They do it automatically a couple weeks prior to renewal. People beware this case is bad but not an emergency that you have to get your agent to help like in the accident. I am an accident free driver for 23 years and have bumps on my back from thinking what kind of help I will get from those clowns if something happens on the road."
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Wanda Newman

October 5, 2021

2  out of  5 rating by Wanda Newman
"They never answer the phone. And they might call you back."
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Lynn Bartlett

February 2, 2021

3  out of  5 rating by Lynn Bartlett
"The office ladies are very helpful but the accounting office was awful. They kept getting payments mixed up on our 2 cars, then cancelling my policy. Charged me rental home insurance for 3 years after we bought the house and I know my husband cancelled it. Only got 30 days refund. Constant inconsistencies with bills."
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Matt C

January 27, 2021

2  out of  5 rating by Matt C
"Fairly useless.. Not sure if its Covid staffing related but the office hours are supposed to run until 5:00 pm Mon-Fri.. Lately any time I try to call after 4 I get the office closed recording..."
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Kaitlyn Vanderen

March 25, 2020

1  out of  5 rating by Kaitlyn Vanderen
"I have never dealt with a more incompetent office than this one. We have been dealing with this office for two months to get personal matters taken care of and names switched on policies and they clearly have no idea what they are doing. We have received NUMEROUS conflicting statements and no one can tell us why, we have received NO information about our policy, we have had nothing but issues. We requested it be sent to our current agent who after 15 years I have had ZERO issues with and this office can’t even seem to figure out how to complete any task. I cannot even begin to imagine the lack of customer service their current customers receive. I can almost guarantee that the 5 star ratings are spouses and family members who want to give this office a good name. If you’re looking for a group who could care less if you as the PAYING CUSTOMER know what is going on then this is the office for you."
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Chacha Robbins

September 7, 2019

5  out of  5 rating by Chacha Robbins
"Easy to do business with. Had their ins for years"
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Gilda Griffin

August 27, 2019

5  out of  5 rating by Gilda Griffin
"Excellent, Gilda Griffin-Thomas"
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Sherry Dare

July 1, 2019

5  out of  5 rating by Sherry Dare
"Very nice people and I visit them every month"
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Melissa Warren

August 4, 2018

5  out of  5 rating by Melissa Warren
"Love Danny Dupree, State Farm, and Stephanie! They're always super helpful and there to get anything I need, even over the weekend! I love having a "personal" insurance person to deal with because it makes everything so much easier! I left Progressive after being with them for over 13 years and haven't looked back since!"
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Francesca Minehart

July 16, 2018

4  out of  5 rating by Francesca Minehart
"Office staff have been very helpful and friendly!"
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Michelle Johnson

March 26, 2018

5  out of  5 rating by Michelle Johnson
"The whole office is very friendly, Stephanie is my agent and she’s super helpful with everything I need. Highly recommend!"
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Amy Cherney

March 7, 2018

5  out of  5 rating by Amy Cherney
"Dana Nixon who works there is so awesome! Every time I talk to her, she instantly puts me in a good mood! She has such a great personality, she is very helpful, honest and helped me get my bill lowered!"
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Thomas Frazer

October 22, 2017

5  out of  5 rating by Thomas Frazer
"Great people and amazing service! Every time I walk in the door I am greeted with smiles and everyone know my name. It doesn't matter if I am making a claim, adding to my existing insurance, or just have a general question about my coverage I am always helped in a professional and timely manner. I wouldn't take my business anywhere else!!"
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Slade Richard

October 16, 2017

5  out of  5 rating by Slade Richard
"Wonderful staff!! They truly go the extra mile and listen to all of your needs!"
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johnny norton

October 16, 2017

5  out of  5 rating by johnny norton
"A pleasure to work with. I’ll be telling all my close friends to use this office & staff!"
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Jillian Morgan

October 16, 2017

5  out of  5 rating by Jillian Morgan
"Danny and his staff offer GREAT customer service! Would highly recommend going to them!"
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Todd Jorgensen

October 16, 2017

5  out of  5 rating by Todd Jorgensen
"State Farm and the DuPree’s 2nd/3rd generation of representing State Farm is A+ glove fit for service , integrity and selling the RIGHT policy’s to their customers. I would recommend this agency to anyone who wants the straight scoop with a personal touch."
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Robert Cannon

October 16, 2017

5  out of  5 rating by Robert Cannon
"Office is amazing! Deploying soon and they have been genuine and sincere about all the options and policy changes to ensure my home and car will be taken care of. They work great with the military and are very appreciative for the sacrifice of all veterans prior and currently serving. Thanks again for all of your help!"
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Karen Williams

September 14, 2017

5  out of  5 rating by Karen Williams
"I have been a client of Danny Dupree Insurance Agency over 25 years not only have I received the best insurance rate ever everyone goes above and beyond for the best rates and they truly have your best interest at heart. Top knot service and top-notch individual to do business with Danny Dupree the owner will go out his way to make sure that every customers is satisfied and needs are provided by the most awesone professional staff. Thank you Danny Stephanie, Dana, Pamela and Jesse for making me feel like I'm well taken care of and part of the Dupree's family. I highly recommend Danny Dupree insurance Agent to anyone who's looking for service. Anyone that says different can clearly does not do business with them so please don't read into the negative posts it's not true. They are very professional and make sure that every customers are happy and satisfied before they walk out the office. This is the most awesome professional company that anyone could do business with in the world. If I could rate them higher than a 5 star it would be a 20 star that's just how important the agency is to me and my family. Danny Dupree Insurance Agent continue the awesome job! You're rated #1 in the nation. Karen Williams #1client"
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Mike Webb

August 10, 2017

5  out of  5 rating by Mike Webb
"I'm a longtime State Farm customer that moved from Georgia last year, my policies were transferred to the Dupree State Farm Agency in Jacksonville, 5 STAR agency with fantastic customer service, Danny,Jesse & Pam are great!!"
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Ken Stokes

June 5, 2017

5  out of  5 rating by Ken Stokes
"The agency and staff are superb!! I have been a customer with them for over 15 years and have always received the best in customer service and fair pricing. Not only do they go the extra mile to handle my claims, they return my calls and ensure that I am getting the best rate for my policies. Great job guys, I highly recommend them if you in need of insurance."